Privacy Policy

Last Updated: August 6, 2026

At Holy Stone, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use and share it, how long we keep it, the safeguards we use, and the choices and rights available to you, including choices regarding cookies and similar technologies.

This Privacy Policy applies to the Holy Stone website, customer accounts, newsletters, customer support, product registration, promotional activities, and other online services that link to this Privacy Policy (collectively, the “Services”).

By using the Services, you acknowledge that your information may be processed as described in this Privacy Policy. Where consent is required by applicable law, we will request it separately.

1. Information We Collect

We collect information that you voluntarily provide to us and certain information that is generated when you use our Services.

Information You Provide

You may provide information when you:

• Create or manage a Holy Stone account;

• Subscribe to a newsletter or marketing communication;

• Place or manage an order;

• Register a product or submit a warranty request;

• Contact customer support;

• Participate in a promotion, giveaway, survey, or event; or

• Otherwise communicate with us through the website or by email.

Depending on how you interact with us, this information may include your name, email address, telephone number, country or region, shipping and billing information, account details, order and purchase information, product registration and warranty information, customer-support communications, and materials you voluntarily submit, such as photos, videos, receipts, or documents.

You may choose not to provide certain information. However, some information is required to provide particular features, process a transaction, register a product, or respond to a request.

Information Collected Automatically

When you use our Services, our systems may automatically receive limited technical and usage information, such as your Internet Protocol address, browser type, operating system, device type, referring page, pages viewed, approximate region, timestamps, and website performance or diagnostic information.

The extent of this collection depends on your cookie choices. Non-essential analytics and advertising technologies are not enabled before consent where consent is required by applicable law.

2. Cookies and Similar Technologies

Holy Stone uses cookies and similar technologies to keep the website secure and functional, remember preferences, understand website performance, and, with permission where required, measure advertising effectiveness.

Cookies are small text files stored on your device. Similar technologies may include pixels, tags, local storage, and software tools that perform related functions.

Essential Cookies

Essential cookies are required for security, session management, core website functions, and other services you request. Because they are necessary for the website to operate, they cannot be disabled through our cookie preference tool.

Functional Cookies

Functional cookies remember choices and support optional features, such as language, display, or interface preferences.

Analytics Cookies

Analytics cookies help us understand how visitors use the website, identify performance issues, and improve usability and content. They may collect information such as pages viewed, time spent on pages, device and browser details, and general geographic region.

Advertising Cookies

Advertising cookies and similar technologies help measure campaign performance, attribute conversions, limit repeated advertising, and, where permitted, support more relevant advertising.

3. Cookie Consent and Preferences

Where required by applicable law, Holy Stone requests your consent before enabling non-essential analytics or advertising cookies and similar technologies.

When you first visit our website, the Cookie Consent Banner allows you to accept all optional cookies, reject all optional cookies, or manage analytics and advertising preferences separately.

Essential cookies remain active because they are necessary to operate the website. Rejecting optional cookies will not prevent access to the website’s core functions, although some optional or personalized features may be unavailable.

You may change or withdraw your cookie choices at any time through the Cookie Settings control available on the website. Withdrawing consent does not affect processing that lawfully occurred before withdrawal.

Where applicable, we also honor legally recognized browser-based opt-out preference signals, such as Global Privacy Control.

4. How We Use Information

We may use information to provide, maintain, and improve the Services; create and manage customer accounts; process orders; provide customer support; register products; administer warranties; send transaction and shipping updates; send marketing communications where permitted; understand website performance; measure advertising effectiveness where permitted; prevent fraud and security incidents; comply with law; and protect our legal rights.

You may unsubscribe from marketing emails at any time using the unsubscribe link in the email or by contacting us. You may still receive non-marketing communications related to orders, accounts, warranties, security, or customer support.

5. Analytics and Advertising Technologies

With your consent where required by applicable law, Holy Stone may use trusted third-party analytics and advertising technologies.

Google Analytics

Google Analytics helps us understand website traffic, visitor interactions, and website performance. Depending on your consent and Google’s configuration, Google may receive information such as pages viewed, device and browser information, approximate region, referral information, and interaction events.

Google Ads Conversion Tracking

Google Ads Conversion Tracking helps us measure whether advertising leads to actions such as a purchase, account registration, or other conversion activity.

Meta Pixel

Meta Pixel helps us measure advertising performance, understand website activity related to campaigns, and improve advertising relevance on Meta platforms.

Where consent is required, these technologies are enabled only after the relevant consent is granted. These providers process information under their own terms and privacy notices and may process information in countries outside your residence.

6. Legal Bases for Processing

Where laws such as the General Data Protection Regulation apply, we process personal information on one or more of the following legal bases: your consent; performance of a contract or steps taken at your request before entering into a contract; compliance with a legal obligation; protection of vital interests where applicable; and our legitimate interests, provided those interests are not overridden by your rights and freedoms.

Where processing is based on consent, you may withdraw consent at any time. Holy Stone does not make decisions based solely on automated processing that produce legal or similarly significant effects where prohibited by applicable law.

7. How We Share Information

Holy Stone does not sell personal information for money. We may disclose information to trusted service providers that help us operate our business and provide the Services, including website hosting, cloud infrastructure, payment processing, fraud prevention, order fulfillment, shipping, customer support, email delivery, product registration, warranty administration, analytics, advertising measurement, security, maintenance, and professional services.

Certain use of advertising technologies may be treated as a “sale” or “sharing” of personal information under some U.S. state privacy laws, even when no money is exchanged. Where applicable, you may opt out by rejecting advertising cookies, using Cookie Settings, or using a recognized opt-out preference signal such as Global Privacy Control.

We may also disclose information when reasonably necessary to comply with law, respond to lawful requests, enforce agreements, protect legal rights or safety, prevent fraud or security incidents, or complete a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction.

8. International Data Transfers

Holy Stone and our service providers may process or store information in countries other than your country of residence. Data protection laws in those countries may differ from those in your jurisdiction.

Where required by applicable law, we use appropriate safeguards for cross-border transfers, such as contractual protections or other legally recognized transfer mechanisms.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing the Services, maintaining records, completing transactions, supporting customers, meeting warranty obligations, complying with law, preventing fraud, resolving disputes, and enforcing agreements.

Retention periods vary depending on the type of information, the purpose for which it was collected, legal requirements, and operational needs. When information is no longer required, we take reasonable steps to delete, anonymize, or securely dispose of it.

10. Your Privacy Rights

Depending on your location and applicable law, you may have rights to access, correct, delete, restrict, object to, or obtain a portable copy of certain personal information; withdraw consent; opt out of certain targeted advertising, sale, or sharing activities; appeal certain privacy decisions; and lodge a complaint with a competent authority.

California residents may have rights to know, access, correct, or delete personal information and to opt out of the sale or sharing of personal information, subject to applicable exceptions. We will not unlawfully discriminate against you for exercising applicable privacy rights.

To submit a request, contact us using the information in the Contact Us section. We may need to verify your identity before completing a request. An authorized agent may submit a request where permitted by law, subject to appropriate verification.

11. Children’s Privacy

The Services are not directed to children, and Holy Stone does not knowingly collect personal information from children in violation of applicable law.

If we learn that personal information was collected from a child without required parental or guardian consent, we will take reasonable steps to delete it. A parent or legal guardian who believes that a child has provided personal information to Holy Stone may contact us.

12. Data Security

Holy Stone uses reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, use, alteration, disclosure, or destruction. Measures may include access controls, secure transmission technologies, monitoring, maintenance, and internal procedures.

No method of electronic transmission or storage is completely secure. Accordingly, we cannot guarantee absolute security.

13. Third-Party Links

The Services may contain links to websites, platforms, or services operated by third parties. Holy Stone is not responsible for the privacy practices or content of those third parties. We encourage you to review their privacy notices before providing personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our Services, technologies, business practices, or legal obligations. When we update it, we will revise the “Last Updated” date above. Where required by law, we will provide additional notice or request renewed consent.

15. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or a privacy-rights request, please contact us:

Holy Stone

Email: usa@holystone.com

Website: https://www.holystone.com

We will review and respond to verified privacy requests within the period required by applicable law.